Conversational Triage
Patients describe symptoms in plain words, by chat or voice. The AI asks follow-up questions and builds a structured intake.
AI Care Navigation
Your AI Healthcare Navigator.
Symptoms In. Right Doctor Booked.
A navigator that talks through symptoms with your patients, routes them to the right department, matches a doctor, and books the visit, with a brief ready before it starts.
- HIPAA Aligned
- AES-256 Encrypted
- Emergency Safety Screen
- Role-Based Access
Navigator built forClinicsHospital NetworksTelehealth ProvidersMulti-Specialty GroupsPrimary Care Practices
Department Routing
Answers point to the right department or specialty, so patients stop guessing and front desks stop redirecting callers.
AI Doctor Brief
Before the visit, the doctor gets a short brief with symptoms, history, uploaded reports and the reason for the visit.
Emergency Safety Guard
Red-flag symptoms are screened on every conversation. Emergencies are told to seek urgent care, not booked into a queue.
About the Navigator
Not Just a Symptom Checker. A Navigator That Books the Visit.
Most tools stop at a list of possible conditions and leave the patient to figure out the next step alone. The AI Healthcare Navigator keeps going. It finds the right department, matches a doctor, checks insurance and slots, and books the appointment, all inside one guided flow. Patients can start from your website, a campaign link or a phone call, and the navigator picks the conversation up from there.
- Symptom interview in plain language, by chat or voice
- Department and specialty routing with a clear next step
- Doctor matching by specialty, language, location and insurance
- A pre-visit brief written for the doctor before every appointment
Care PathwayIntake, routing, booking and follow-up on one path
Why It Matters
Patients Know Their Symptoms. They Rarely Know Where to Go.
Choosing the wrong department costs everyone time. The visit starts late, the doctor starts cold, and the patient starts over with a second booking.
Patients guess the department
Headaches can mean neurology, ophthalmology or primary care. Patients guess, book the wrong clinic, and only find out at the front desk.
Front desk repeats the same intake
Staff ask the same symptom questions on every call, then repeat them again when the patient arrives at the wrong department.
Doctors start visits cold
Without a brief, the first minutes of every visit go to basic history. The doctor has no summary, no reports and no context.
Worry gets a list, not a next step
A list of possible conditions raises anxiety and answers nothing. Patients need a booked visit with the right doctor, not more search results.
The navigator gives every patient a clear next step, and every doctor a head start.
Full Feature Set
Everything Between the First Symptom and the Booked Visit
One flow carries the patient from the first question to a confirmed appointment, and carries the clinic from a raw enquiry to a prepared visit.
- Conversational symptom assessment with adaptive follow-up questions
- Voice input for patients who cannot type, with text kept for every spoken answer
- Smart doctor matching by specialty, experience, language, location and slot
- Insurance sync that checks accepted plans before the booking is confirmed
- Report reading for uploaded lab PDFs, with key values pulled into the brief
Routing, not diagnosis.
The navigator never diagnoses and never prescribes. It screens for emergency red flags on every answer and leaves diagnosis and treatment to your clinicians, where they belong.
Product View
Inside the Navigator Console
This is the working view your patients and your team move through, from the first symptom message to a matched doctor and a written brief.
- Live triage chat with the symptom interview in progress
- Recommended department, with the reasoning shown in plain words
- Matched specialist with language, location and the next open slot
- Consultation brief drafted for the doctor before the visit
auracare.app/navigatorDemo view
AI Healthcare Navigator
Encrypted sessionI have had headaches and dizziness for three days.
I am sorry you are dealing with that. Does the dizziness feel like the room is spinning, or more like light-headedness?
Spinning, mostly when I stand up.
Recommended department
Neurology
Based on the symptom pattern from this interview.
Dr. Sarah Stone
Neurology · English, Spanish · Next slot tomorrow, 10:30 AM
Brief for Dr. Stone
- Three days of headaches with dizziness on standing
- No red-flag symptoms reported in the interview
- Reports attached: one lab PDF, key values pulled out
Sample data from the public demo build. Names, slots and values are illustrative.
Care Pathway
- Symptom interview
- Department routing
- Doctor matching
- Booking and brief
Emergency Safety
- Red-flag screen on every answer
- Urgent care guidance
- No diagnosis, no prescribing
- Clinician review stays human
Clinic Lead Center
- Every enquiry in one inbox
- Source and campaign on each lead
- Follow-up tasks for staff
- Exportable lead lists
Implementation
From First Call to a Working Navigator in Five Steps
Most of the work is learning how your clinic routes patients today, then teaching the navigator to do it the same way, only faster and around the clock.
1Discovery
We map your departments, specialties, doctors, locations and the routing rules your front desk already uses.
2Core Navigator
We build your branded navigator with intake, care pathways, dashboards and booking on your domain.
3AI Triage Layer
Symptom interviews, red-flag screening, department routing and doctor briefs are tuned on your own cases.
4Integrations & Matching
Rosters, slots, insurance plans, video visits and your EHR are connected, and matching rules are tested end to end.
5Launch & Support
Your team is trained, the navigator goes live on your site, and we keep tuning the routing with you after launch.
Care Pathway
One Guided Path From Symptoms to Follow-Up
The patient never sees a blank search box or a long specialty list. The navigator asks, listens, and moves them one clear step at a time.
At the end of the path, the clinic holds a booked visit, a written brief and a follow-up already scheduled. Nothing depends on a phone call being answered. Your front desk sees the same pathway from the admin side, so staff can step in at any point without asking the patient to start again.
Visual Care Pathways
A progress path shows patients where they are and what comes next.
Conversational Interview
Questions adapt to each answer instead of following a fixed form.
Emergency Safety Layer
Red flags pause the booking flow and point to urgent care.
AI Pre-Consult Brief
The doctor reads a short summary before the visit starts.
The Care Pathway
Demo view- 1. Understand SymptomsInterview complete
- 2. Specialist RecommendationNeurology suggested
- 3. Choose Provider & Sync InsurancePlan checked before booking
- 4. Consultation Pre-BriefBrief written for the doctor
- 5. Secure Telehealth VisitRoom link sent to the patient
- 6. Follow-Up Triage (Day 7)Check-in scheduled
Sample pathway from the public demo build.
Built for Every Role
One Navigator, Three Working Views
Patients, doctors and clinic admins each get a view shaped around their part of the pathway.
Patient
Demo route /patient/dashboard
- Symptom interview by chat or voice
- Visual care pathway with clear next steps
- Doctor profiles with language and location
- Insurance check before booking
- Telehealth room link for the visit
- Prescriptions and reports in one place
- Follow-up triage after the visit
- Family profiles for dependents
Doctor
Demo route /doctor/dashboard
- Daily queue of navigated patients
- AI brief before every consultation
- Symptom timeline for each patient
- Uploaded reports with key values pulled out
- One-click telehealth room
- Digital prescriptions and follow-up plans
- Patient history across visits
- Notes saved to the record
Clinic Admin
Demo route /admin/dashboard
- Every lead and its source in one inbox
- Department routing rules and overrides
- Doctor rosters, slots and locations
- Insurance plans accepted per doctor
- Campaign tracking for new enquiries
- Follow-up tasks for the front desk
- Audit trail on record access
- Exports for reporting
Care Pathway Status
Demo view- Interview complete, routed to Neurology
- Doctor matched, Dr. Sarah Stone
- Insurance verified, plan accepted
- Brief sent to the doctor
- Follow-up triage scheduled for day 7
Today at the Front Desk
Demo view- New navigated bookings to confirm
- Briefs waiting for doctor review
- Follow-up check-ins due today
- Leads missing a phone number
- Reports uploaded, ready to attach
Sample items from the public demo build.
Security & Compliance
Triage Handles Symptoms. Security Handles the Data.
Symptom interviews hold sensitive health information, so the navigator protects them like a clinical system, not a marketing form.
Read how Med Clinic X handles HIPAA compliance across every product we build.
- AES-256 encryption at rest and TLS 1.3 in transit, with signed file links that expire after 10 minutes.
- Role-based access for patients, doctors and admins, with a full audit trail of IP, user and time on sensitive records.
- Consent-scoped sharing and isolated clinic tenants, so one clinic never sees another clinic's patients.
- HIPAA Aligned
- SOC 2 Security
- AES-256 Encryption
- FHIR HL7 Ready
- Isolated Clinic Tenants
- Audit Trail Logging
Modules
Eight Modules Behind the Navigator
Start with the assessment hub and the dashboards, then switch on matching, voice and follow-up tools as your clinic grows.
AI Assessment Hub
Conversational triage that interviews patients, organises the findings and suggests the right department.
Patient Care Dashboard
Bookings, prescriptions, reports, family profiles and the care pathway in one patient view.
Doctor Portal
Daily queue, patient briefs, telehealth rooms and prescriptions for every clinician on the roster.
Clinic Lead Center
Every enquiry captured with its source, ready for follow-up, export and campaign tracking.
Department Triage Engine
Routing rules that map symptom patterns to departments, tuned on your own cases and overrides.
Smart Provider Matching
Matching by specialty, language, location, insurance and the next open slot on the calendar.
Voice & Reports
Voice answers for patients who cannot type, and PDF reading for uploaded lab reports.
Follow-Up Automations
Visit reminders, report-ready alerts and a follow-up triage check after every visit.
- 1Describe Symptoms
- 2Triage Interview
- 3Department Identified
- 4Specialist Matched
- 5Visit Booked
The navigator connects with the tools clinics already run, including OpenAI GPT-4o for the interview, Twilio for calls and video, Stripe Connect for payments, SendGrid for email, FHIR HL7 APIs for records and AWS S3 for files. The questions clinics ask us most are answered in the FAQs below.
Comparison
A Symptom Checker Stops Early. A Navigator Finishes the Job.
| Capability | Traditional Symptom Checker | AI Healthcare Navigator with Med Clinic X |
|---|---|---|
| Symptom check | Lists possible conditions | Interviews the patient and structures the answers |
| Next step | Patient works it out alone | Department and doctor recommended in the same flow |
| Booking | Separate phone call or portal | Slot matched and booked inside the navigator |
| Doctor prep | Doctor starts cold | Written brief ready before the visit |
| Emergencies | General disclaimer text | Red-flag screen on every answer, urgent care guidance |
| Follow-up | None | Follow-up triage check scheduled after the visit |
The difference is simple. One tool describes the problem. The other books the visit.
Scope & Pricing
Priced on Your Routing, Not on Ours
Every navigator is scoped on the clinic it serves. A single-specialty practice routing two departments needs a smaller build than a hospital network routing forty. Departments, routing rules and integrations decide the size of the build, and we spell out exactly what is included before you commit to anything.
Tell us your departments, roster and systems, and we will scope the build and give you a clear quote before any work starts.
Get a QuoteWhat moves a quote
- Number of departments and specialties routed
- Doctor roster size, locations and slot rules
- Insurance networks and languages to support
- EHR, video and payment integrations in scope
- Voice AI and report reading, if you need them
- White-label branding and patient app scope
- Support level after launch
Live Demo
Try the Navigator We Already Built
AuraCare is our public demo build of the navigator. Talk through symptoms, watch the routing, and open the patient, doctor and admin dashboards to see the full pathway.
FAQs
20 Questions, Answered Clearly
Straight answers on triage, routing, security, integrations and rollout. If your question is not here, ask us and we will answer it directly. Most answers come from the live demo build, so you can check them against the product yourself.
Ask a QuestionDoes the AI Healthcare Navigator diagnose patients?
No. The AI Healthcare Navigator does not diagnose anyone. It talks through symptoms, suggests the department that fits best, and gets the patient booked with the right provider. Your patients get educational information and a clear next step, and your doctors get a structured brief before the visit. The diagnosis always stays with the clinician who sees the patient.
Is the AI Healthcare Navigator HIPAA-compliant?
Yes. The AI Healthcare Navigator is built to HIPAA and SOC 2 specifications from the ground up. Every chat transcript and clinical detail is encrypted at rest and in transit, so patient information stays protected while it moves between the patient, your front desk, and the doctor. Detailed audit logs record each access event, showing who looked at what and when.
What is the Emergency Safety Layer?
It's the safety check that runs on every answer a patient gives. The triage engine scans for red-flag symptoms like chest pain, numbness, sudden confusion, or severe bleeding as the patient types. If something serious shows up, it stops the normal booking flow right away and shows a clear warning telling the patient to get urgent emergency care instead of waiting online.
How does the AI Patient Interview Mode function?
It works like a conversation, not a form. Instead of a static checklist, the AI asks one question at a time and adapts to the answers: How long has it lasted? How bad is it on a scale of 1 to 10? Does it get worse when you move? That back-and-forth gives your team a much fuller intake record than a few ticked boxes.
What is in the Doctor Consultation Preparation Report?
It's a one-page summary your doctor reads before the visit starts. It covers the patient's main concern, how the symptoms have progressed, how severe they are, relevant medical history, current medications, and the questions the patient wants to ask. Because it lands in the doctor's queue ahead of time, the visit can start with the real issue instead of ten minutes of catching up.
How does the Smart Doctor Matching Engine work?
It starts with the department the triage points to, then narrows the list for the patient. The engine checks each doctor's specialty, open slots, insurance networks, languages, consultation fees, and distance from the patient. The patient sees the providers who actually fit their situation first, instead of scrolling through your whole roster and guessing who to pick.
How can clinics monetize this platform?
Clinics mainly use it to bring in and handle new patients without adding front desk work. You can take payment through the platform for booked consultations, and MedClinicX offers subscription plans that cover the AI receptionist, the triage flows, and the analytics dashboards. Some arrangements use commission on booked consult leads instead, depending on what suits your practice.
Can doctors manage appointments through the dashboard?
Yes. Your doctors get their own dashboard with the patient list, incoming consult requests, the scheduling calendar, and the AI triage summary for each patient. They can approve or decline bookings, read the clinical notes and brief before a call starts, and see what's coming up that day without asking your front desk to pull it together.
What analytics does the Clinic Lead Dashboard provide?
It shows you what happens to every intake, start to finish. Managers see total intake leads, how volume splits across departments like Neurology and Cardiology, how many completed assessments turn into booked appointments, and how full each doctor's slots are. It's the view you need when you're deciding where demand is growing and where patients are dropping off.
How does the Voice AI symptom checking work?
Patients who find typing hard can just talk. The patient taps the microphone, describes what's wrong in their own words, and speech-to-text turns it into text the triage can work with. The conversation, the department suggestion, and the doctor brief all happen hands-free, which makes intake far easier for elderly patients and patients with low vision.
Can family members be managed under one account?
Yes. One account holder can look after the whole family in the AI Healthcare Navigator. A parent or care coordinator can switch between profiles for a child, a spouse, or an aging parent in a couple of taps. Each person keeps their own triage history, briefs, and appointments, so records never get mixed up between family members.
What automated follow-ups does the system send?
The system checks in twice after the visit, automatically. On day 1 and day 7 it sends a short message by SMS through Twilio or email through SendGrid, asking how symptoms are doing. Patients can also leave a rating, and if the doctor recommended a follow-up visit, the system reminds them to book it before they forget.
What EHR systems can this connect to?
It connects through a FHIR HL7-aligned API layer built for hospital systems. That means intake briefs can sync into major EHRs such as Epic, Cerner, and Athenahealth instead of sitting in a separate inbox someone has to re-type. Your doctors keep working in the record system they already know, with the triage summary already attached.
How does the SEO Growth Engine work?
It turns common patient questions into helpful, indexable articles on your site. Think pieces like when to see a cardiologist or what usually causes back pain, written for people searching those symptoms late at night. Each article points readers into the AI intake flow, so the people your content helps can book with you in the same visit.
Is the patient triage summary downloadable?
Yes. From their dashboard, patients can download their triage summary and the doctor brief as a signed PDF whenever they need it. They can also share it with their regular primary care provider, which helps when the visit with you is a one-off and their own doctor needs the background afterwards.
What databases and ORMs are used?
The platform runs on PostgreSQL with Prisma ORM handling the queries in a type-safe way. The main tables cover assessments, symptoms, AI responses, users, patients, doctors, and clinics, all linked so an intake can be traced from the first patient message to the booked appointment. That structure keeps reporting clean and makes audits much simpler to run.
How is file upload security managed?
Uploads go into secure AWS S3 buckets with public access switched off. When a doctor or patient needs a file, the system creates a signed link that works for that person only and expires automatically after 10 minutes. Reports and medication labels are never left sitting on a public link that anyone could open or share.
What is the difference between a normal symptom checker and this platform?
A normal symptom checker gives you a likely condition and stops there. The AI Healthcare Navigator keeps going: it helps the patient understand the symptoms, points them to the right department, matches a doctor, books the visit, writes the brief for that doctor, and checks in after the appointment. For your clinic, that means a finished booking instead of a visitor who bounced.
Does the platform support multiple languages?
Yes. Triage assessments, summaries, and notifications are available in English and Spanish. That matters at check-in and long before it: a patient who can describe symptoms in the language they're most comfortable in gives you better information, and follow-up messages they can actually read are far more likely to get a response.
How long does implementation take for clinic groups?
Most clinic groups start with a white-label version in 4 to 6 weeks. That first phase covers the intake flow, department routing, and booking on your own branding. A full enterprise rollout takes 3 to 4 months when it includes EHR integrations, voice AI, and analytics across multiple departments, because that work has to fit your existing systems carefully.
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