Service Delivery Manager Careers at Med Clinic X
Oversee the successful delivery, performance, and continuous improvement of healthcare technology services and client operations.
About Med Clinic X
Med Clinic X is a healthcare technology company building secure and scalable digital solutions that help healthcare organizations across the United States improve operations and deliver better patient experiences.
We develop healthcare SaaS platforms, AI-driven healthcare systems, patient portals, telemedicine solutions, automation workflows, and digital health products for clinics, hospitals, and healthcare providers.
Our mission is to deliver reliable healthcare technology services that create measurable value for healthcare organizations.
Job Overview
We are seeking a Service Delivery Manager to oversee the successful delivery, performance, and continuous improvement of healthcare technology services.
In this role, you will manage client delivery operations, coordinate cross-functional teams, and ensure healthcare SaaS solutions are implemented and supported effectively. You will act as a key connection between clients, engineering teams, support teams, and business stakeholders to ensure high-quality service delivery.
Responsibilities
Service Delivery Management
- Manage delivery of healthcare SaaS products and technology services.
- Ensure projects and client services are delivered on time.
- Monitor service availability, performance, and reliability.
- Develop processes to improve operational efficiency.
Client Relationship Management
- Build strong relationships with healthcare organizations.
- Act as the primary point of contact for service delivery.
- Understand client requirements and ensure successful outcomes.
- Manage customer escalations and coordinate issue resolution.
Healthcare Technology Operations
- Oversee implementation onboarding and support teams.
- Ensure compliance with HIPAA data security rules.
- Coordinate with engineering and technical leads on releases.
- Ensure healthcare platforms meet SLA agreements.
Process Improvement & Reporting
- Track service metrics and performance indicators (SLA, KPI).
- Create reports for internal and client stakeholders.
- Identify workflow improvements and automation opportunities.
- Implement ITSM/ITIL best practices for service management.
Qualifications
Required
- Bachelor’s in IT, Business Administration, Healthcare Management, or related field.
- Experience in service delivery, IT operations, or SaaS management.
- Strong project and stakeholder management skills.
- Excellent communication and leadership abilities.
- Experience managing client-facing technology services.
Preferred
- Experience in US healthcare or healthcare SaaS environments.
- Familiarity with HIPAA compliance and healthcare SLA rules.
- Experience managing enterprise software implementations.
- Knowledge of ITIL service management practices.
- Background in healthcare IT consulting or client success.
Why Join Med Clinic X?
At Med Clinic X, you will lead the delivery of technology solutions that support modern healthcare organizations. You will:
- Manage healthcare technology delivery for US organizations
- Lead cross-functional teams and client operations
- Improve service quality and customer experiences
- Work with innovative SaaS and AI healthcare platforms
- Help scale healthcare technology services